We want to assure you that we follow appropriate standards when it comes to protecting your
privacy on our Sales Channel. This policy outlines the types of personal information collected on
our Mobile App / Website, how this data is used/processed and safeguarded as well as how users may
exercise their rights with respect to personal information.
This Privacy Policy applies to Balmer Lawrie & Co.Ltd company pages, communications and services
("Services"), including off-site Services, such as our email services, customer care and support
services and the "Contact us"; "Apply with Balmer Lawrie & Co.Ltd" and "Share on" plugins on our
digital properties.
By using or accessing the Mobile App / Website or other Sales Channels, the user hereby agrees
with the terms of this Privacy Policy and the contents herein.
This Privacy Policy does not apply to any Mobile App / Website(s), mobile sites and Mobile App /
Websites of third parties, even if their Mobile App / Websites/products are linked to our Mobile
App / Website. User should take note that the information and privacy practices of Balmer Lawrie &
Co.Ltd's business partners, advertisers, sponsors or other sites to which we provide hyperlink(s),
may be materially different from this Privacy Policy. Accordingly, it is recommended that you
review the privacy statements and policies of any such third parties.
Balmer Lawrie & Co.Ltd for Business (Corporate): In the event Balmer Lawrie & Co.Ltd is providing
services to you as part of our agreement with your employer, contractor, business partner,
affiliate or any other party who is having a contractual arrangement with Balmer Lawrie & Co.Ltd,
then the terms and conditions stipulated in such contractual arrangement shall prevail over this
data privacy policy. Such agreement may involve sharing personal data they control as part of that
engagement. Our services may also include processing personal data under our client's control on
our hosted software applications. All such processing will be governed by Balmer Lawrie & Co.Ltd's
client privacy policy.
In case you book travel services on behalf of your family or a minor, you agree:
To inform the individual about the content of this privacy policy
To obtain any legally-required consent, for the collection, use, disclosure, and transfer
(including cross-border transfer) of individual's personal information, from the individual in
accordance with the legal and regulatory requirements
In such a scenario, Balmer Lawrie & Co.Ltd will be acting as data processors while your respective
employer, contractor, business partner, affiliate shall be acting as the data controller. It will
be the obligation of the data controller to seek consent of the end customer.
1. What Personal Data shall we collect?
We collect the following personal and sensitive information from you when you transact through us.
Name, gender, age and date of birth
Contact information such as address, email, and mobile phone number
Country of residence
Payment Details like Credit Card/ Debit Card details along with their expiry date (billing
address in case of international debit/credit card).
Passport Number & frequent flyer number (wherever needed)
Lifestyle and social circumstances (for example, your hobbies)
Family details/information (for example, your marital status and dependents) Name, gender, age
and date of birth
Financial and tax-related information (like your income, investments and tax residency)
IP address, browser type and language, your access times
Information in any complaints you make
Details of how you use our products and services
CCTV footage and other information we collect when you access our premises
Recording of telephone calls to our representatives and call centers
Details of how you like to interact with us ( through email, SMS or whatsapp) and other
similar information relevant to our relationship
The personal data we collect may also include 'sensitive' or 'special categories' of personal
data such as details about your:
Dietary requirements (For Example, while providing your meal preference during flight/ hotel
bookings)
Health (so that we can make it easy for you to access our buildings, products and services,
and/or any special assistance required by you)
Sexual orientation (if you provide us with details of your spouse or partner)
If you choose not to provide, or object to us processing the information we collect, we may not
be able to process your instructions or continue to provide some or all of our services to you
(including our clients) Personal information of other customers/users/travellers
If you provide personal information to us regarding individuals other than yourself, you agree
To inform the individual about the content of this privacy policy
To obtain any legally-required consent, for the collection, use, disclosure, and transfer
(including cross-border transfer) of individual's personal information, from the individual in
accordance with the legal and regulatory requirements
Personal information of child
The Services are not intended for users under the age of 16 (Permissible Age), unless permitted
under applicable local laws. We do not knowingly collect any personal information from you or
the market to solicit information from anyone under the Permissible Age. If we become aware that
a person submitting personal information is under the Permissible Age, we will delete the
account and any related information immediately. If you believe we might have any information
from or about you under the Permissible Age, please contact us through our contact us section.
2. How do we collect Personal Data?
Directly: We obtain personal data directly from individuals in a variety of ways , including
but not limited to obtaining personal data from individuals who provide their personal
information via registrations or guest account for booking travel services, their business
card,
complete our online forms on our Mobile App / Website, provide records relating to previous
requests or reservations made, Individuals who subscribe to our newsletters and preference
centre, register for webinars, and attend meetings or events we host or visit our
offices(direct
walkin). We may also obtain personal data directly when we are establishing a business
relationship, performing professional service through a contract, or through our hosted
software
applications.
If you provide personal information to us regarding individuals other than yourself, you agree
Indirectly: We obtain personal data indirectly about individuals from a variety of sources,
which includes but is not limited to t authorized representative from whom you seek travel
services on behalf of others and our clients. We may add personal data to our customer
relationship management records to better understand and serve you, or to satisfy a legal
obligation.
Business clients - Our business clients may engage us to provide products/services offered by
us which involves sharing personal data they control as part of that engagement. Our services
may also include processing personal data under our client's control on our hosted software
applications. All such processing will be governed by Balmer Lawrie & Co.Ltd's client privacy
policy.
3. What lawful reasons do we have for processing
Personal Data?
We may rely on the following lawful reasons when we process your personal data to operate our
business and provide our products and services:
Contract - We may process personal information in order to perform our contractual
obligations
to which you (data subject) or our client (data controller) or Data principal is party. Please
refer to the section - Balmer Lawrie & Co.Ltd for Business (Corporate)
Consent - We may rely on your freely given, specific, informed and unambiguous consent at
the
time you provided your personal information to us for one or more specific purposes
Legitimate interests - We may rely on legitimate interests based on our evaluation that the
processing is fair, reasonable and balanced
Legal obligations - We may process personal information where processing is necessary for
the
purposes of the legitimate interests pursued by the controller or by a third party, except
where
such interests are overridden by the interests or fundamental rights and freedoms of the data
subject, which require protection of personal data, in particular where the data subject is a
child.
4. How will we use/process your personal data
We do not sell or trade upon any of the above foregoing information without your consent.
The
foregoing information collected from you is put to the following use:
For the purpose of fulfillment of services which include travel reservation and booking for
you and for individuals whose information has been provided by you.
Information like Credit Card/ Debit Card, Expiry Date and Net Banking Details that we store,
in case a customer opts for it, are in adherence to the PCI Compliance and are stored in an
encrypted form in a segmented zone. We do not store CVV details. These details may also be
processed with the help of certain third parties only for the purpose of processing 'Cash Back
&
Discounts' and Charge Backs, if applicable.
Information like Mobile number, e-mail address and postal address may be used for promotional
purposes, unless the customer/user opts-out of such use.
To manage and respond to any request you submit through our Mobile App / Website.
To meet legal and regulatory requirements.
Promoting our professional services, products and capabilities to existing and prospective
business clients/customers.
Sending invitations and providing access to guests attending our events and webinars or our
sponsored events.
Personalizing online landing pages and communications we think would be of interest based on
interactions with us and group companies.
To effectively communicate with you like through SMS, emails or whatsapp
If you choose not to share this information, you can still visit our Mobile App / Website, but
you may be unable to avail certain options or our services.
5. With whom do we share your Personal Data?
In connection with any of the purposes outlined in the "How will we use/process the personal
data" section above, we may disclose details about you to:
Travel service providers such as travel wholesalers, tour operators, airlines, hotels, car
rental companies, transfer handlers and other related service provides
Suppliers of IT based solutions and products that assist us in providing services to you
(such as any external data hosting and monitoring providers we may use, communication service
providers)
Competent authorities (including auditors, courts and authorities regulating us for
internal
compliance and audit(s)) as required or authorized by applicable law, and to comply with our
legal and regulatory obligations;
Credit reference agencies or other third party organizations that help us make credit
decisions or conduct risk checks to reduce the incidence of fraud
Other organizations to whom we may transfer our rights and/or obligations under the Terms
agreed between Balmer Lawrie & Co.Ltd and respective organization
Any other person or organization after a restructure, sale or acquisition of any member of
the Balmer Lawrie & Co.Ltd group, as long as they use your personal information for the same
purposes we did
6. How we protects your Personal Data?
We have implemented appropriate technical and organizational measures to safeguard and help
prevent unauthorized access to your information and to maintain data security. These
safeguards
take into account the sensitivity of the information that we collect, process and store and
the
current state of technology. We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and once we receive it. The
third
party with respect to payment gateway and payment processing are all validated as compliant
with
the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in
transmission, unauthorized third-party access or other causes beyond our control. You play an
important role in keeping your personal information secure. You should not share your user
name,
password, or other security information of your Balmer Lawrie & Co.Ltd account with anyone. If
we receive instructions using your registered email ID or username, we will consider that you
have authorized the instructions.
7. What are your data Protection Rights?
Your data protection rights are highlighted below:
Right to Access - You may ask us to verify whether we are processing personal data about
you,
and if so, to provide more specific information.
Right to Correction - You may ask us to correct our records if you believe they contain
incorrect or incomplete information about you.
Right to Erasure - You may ask us to erase (delete) your personal data after you withdraw
your consent to process it, or when we no longer need it for the purpose it was originally
collected and we shall erase your personal data, subject to the data retention requirements
under the applicable rules, regulations, guidelines, law, by-law, to meet our legal/regulatory
obligations. Please note, even after completion of your request regarding account or data
deletion, we will be retaining transactional data to meet our legal obligations.
Right to Processing restrictions - You may ask us to temporarily restrict our processing of
your personal data if you contest the accuracy of your personal data, prefer to restrict its
use
rather than having us erase it, or need us to preserve it for you to establish, exercise, or
defend a legal claim. A temporary restriction may apply while verifying whether we have
overriding legitimate grounds to process it. You can ask us to inform you before we lift that
temporary processing restriction.
Right to Data portability - You may request portability of your personal data, which shall
be
limited to the transfer of information pertaining to the customer profile and transaction
records, to another data controller.
Automated Individual Decision-making - You may ask us to review any decisions made about
you
which we made solely based on automated processing, including profiling, that produced legal
effects concerning you or significantly affecting you.
Right to Object to Direct Marketing including Profiling - You may object to our use of your
personal data for direct marketing purposes, including profiling. We may need to keep some
minimal information to comply with your request to cease marketing to you.
Right to Withdraw Consent - You may withdraw your consent that you have previously given to
one or more specified purposes to process your personal data. This will not affect the
lawfulness of any processing carried out before you withdraw your consent. However, this may
lead to Balmer Lawrie & Co.Ltd not able to provide certain products or services to you.
We may need to request specific information from you to help us confirm your identity and
ensure
your right to access the information or to exercise any of your other rights. This helps us to
ensure that personal data is not disclosed to any person who has no right to receive it. No
fee
is required to make a request unless your request is clearly unfounded or excessive. Depending
on the circumstances, we may be unable to comply with your request based on other lawful
grounds.
8. How long shall we retain/ dispose your Personal
Data?
We seek to ensure that we only keep your personal data for the longest of:
The period necessary for the relevant activity or services
Any retention period that is required by law
The period in which litigation or investigations might arise in respect of the services
Please note: Even after your account is terminated, we retain your transactional data for as
long as we have a legitimate purpose to do so (and in accordance with applicable law),
including
to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain
and disclose such data pursuant to this Privacy Policy after your account has been terminated.
9. Changes to this privacy statement:
From time to time we may update this statement. When we do, we will publish the changes on
this
Mobile App / Website. If you do not agree with these changes, you can discontinue your use of
our Mobile App / Website.
APPLICABILITY OF THE AGREEMENT:
This agreement ("user agreement") incorporates the terms and conditions for Balmer Lawrie
&
Co.
Ltd.
("BL") to provide services to the person (s) ("the User") intending to purchase or
inquiring
for
any
products and/ or services of BL by using BL's websites or using any other customer
interface
channels
of BL which includes its sales persons, offices, call centers, advertisements, information
campaigns
etc.
Both User and BL are individually referred as 'party' to the agreement and collective
referred
to
as
'parties'.
The User agrees that Organization have no liability of whatsoever nature for Tickets
booked
through
Personal Booking Tool.
USER'S RESPONSIBILITY OF COGNIZANCE OF THIS
AGREEMENT
The Users availing services from BL shall be deemed to have read, understood and
expressly
accepted
the terms and conditions of this agreement, which shall govern the desired transaction
or
provision of
such services by BL for all purposes, and shall be binding on the User. All rights and
liabilities of
the User and/or BL with respect to any services to be provided by BL shall be restricted
to
the
scope
of this agreement. By accepting this terms and condition user understand and aware that
this
booking
may or may not be consider to be a official booking and there is no link of this booking
with
any
organization.
BL reserves the right, in its sole discretion, to terminate the access to any or all BL
websites
or
its other sales channels and the related services or any portion thereof at any time,
without
notice,
for general maintenance or any reason what so ever. The agreement between Airlines and
BL
will
not
supersede any other agreement in case of airlines contents on the website.
In addition to this Agreement, there are certain terms of service (TOS) specific to the
services
rendered/ products provided by BL like the air tickets, MICE, bus, rail, holiday
packages
etc.
Such
TOS will be provided/ updated by BL which shall be deemed to be a part of this Agreement
and
in
the
event of a conflict between such TOS and this Agreement, the terms of this Agreement
shall
prevail.
The User shall be required to read and accept the relevant TOS for the service/ product
availed
by the
User.
Additionally, the Service Provider itself may provide terms and guidelines that govern
particular
features, offers or the operating rules and policies applicable to each Service (for
example,
flights,
hotel reservations, packages, etc.). The User shall be responsible for ensuring
compliance
with
the
terms and guidelines or operating rules and policies of the Service Provider with whom
the
User
elects
to deal, including terms and conditions set forth in a Service Providers' fare rules,
contract
of
carriage or other rules.
BL's Services are offered to the User conditioned on acceptance without modification of
all
the
terms, conditions and notices contained in this Agreement and the TOS, as may be
applicable
from
time
to time. For the removal of doubts, it is clarified that availing of the Services by the
User
constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS.
If
the
User
does not agree with any part of such terms, conditions and notices, the User must not
avail
BL's
Services.
In the event that any of the terms, conditions, and notices contained herein conflict
with
the
Additional Terms or other terms and guidelines contained within any other BL document,
then
these
terms shall control.
THIRD PARTY ACCOUNT INFORMATION
By using the Account Access service in BL's websites, the User authorizes BL and its
agents to
access third party sites, including that of Banks and other payment gateways,
designated
by
them or on
their behalf for retrieving requested information
While registering, the User will choose a password and is responsible for maintaining
the
confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password
or
account. It
is the duty of the User to notify BL immediately in writing of any unauthorized use of
their
password
or account or any other breach of security. BL will not be liable for any loss that
may be
incurred by
the User as a result of unauthorized use of his password or account, either with or
without
his
knowledge. The User shall not use anyone else's password at any time
FEES PAYMENT
BL reserves the right to charge listing fees for certain listings, as well as
transaction
fees based
on certain completed transactions using the services. BL further reserves the right
to
alter
any and
all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and
assessments arising
out of the use of the services.
In case, there is a short charging by BL for listing, services or transaction fee or
any
other fee or
service because of any technical or other reason, it reserves the right to
deduct/charge/claim the
balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason
whatsoever, we
will process the refund and intimate you of the same. Balmer Lawrie is not under any
obligation to
make another booking in lieu of or to compensate / replace the unconfirmed one. All
subsequent further
bookings will be treated as new transactions with no reference to the earlier
unconfirmed
reservation.
The User shall request Balmer Lawrie for any refunds against the unutilized or 'no
show'
air
or
hotel booking for any reasons within 90 days from the date of departure for the air
ticket
and/or the
date of check in for the hotel booking. Any applicable refunds would accordingly be
processed as per
the defined policies of Airlines, hotels and Balmer Lawrie as the case may be. No
refund
would be
payable for any requests made after the expiry of 90 days as above and all unclaimed
amounts
for such
unutilized or ?no show? air or hotel booking shall be deemed to have been forfeited.
CONFIDENTIALITY
Any information which is specifically mentioned by BL as Confidential shall be
maintained
confidentially by the user and shall not be disclosed unless as required by law or
to
serve the
purpose of this agreement and the obligations of both the parties therein.
USAGE OF THE MOBILE NUMBER OF THE USER BY
BL
BL may send booking confirmation & itinerary information & update the customer
on
the
booking status
and any further itinerary information via SMS (short messaging service) on the
mobile
number given by
the customer at the time of booking. The customer hereby unconditionally
consents
such
intimation via
SMS by BL in accordance with the 'Do not disturb' guidelines of Telecom
Regulatory
Authority of India
(TRAI) or such other authority in India and abroad.
ONUS OF THE USER
BL is responsible only for the transactions that are done by the User through
BL.
BL
will not be
responsible for screening, censoring or otherwise controlling transactions,
including
whether the
transaction is legal and valid as per the laws of the land of the User.
The User warrants that they will abide by all such additional procedures and
guidelines, as modified
from time to time, in connection with the use of the services. The User
further
warrants that they
will comply with all applicable laws and regulations regarding use of the
services
with respect to the
jurisdiction concerned for each transaction.
The User represent and confirm that the User is of legal age to enter into a
binding
contract and is
not a person barred from availing the Services under the laws of India or
other
applicable law.
ADVERTISERS ON BL OR LINKED WEBSITES
BL is not responsible for any errors, omissions or representations on any of
its
pages or on any links
or on any of the linked website pages. BL does not endorse any advertiser on
its
web
pages in any
manner. The Users are requested to verify the accuracy of all information on
their
own before
undertaking any reliance on such information.
The linked sites are not under the control of BL and BL is not responsible
for
the
contents of any
linked site or any link contained in a linked site, or any changes or
updates to
such sites. BL is
providing these links to the Users only as a convenience and the inclusion
of
any
link does not imply
endorsement of the site by BL.
INSURANCE
Unless explicitly provided by BL in any specific service or deliverable,
obtaining
sufficient
insurance coverage is the obligation/option of the user and BL doesn't
accept
any
claims arising out
of such scenarios.
Insurance, if any provided as a part of the service/ product by BL shall
be as
per
the terms and
conditions of the insuring company. The User shall contact the insurance
company
directly for any
claims or disputes and BL shall not provide any express or implied
undertakings
for acceptance of the
claims by the insurance company.
FORCE MAJURE CIRCUMSTANCES
The user agrees that there can be exceptional circumstances where the
service
operators like the
airlines, hotels, the respective transportation providers or concerns
may be
unable to honor the
confirmed bookings due to various reasons like climatic conditions,
labor
unrest, insolvency, business
exigencies, government decisions, operational and technical issues,
route
and
flight cancellations
etc. If BL is informed in advance of such situations where dishonor of
bookings
may happen, it will
make its best efforts to provide similar alternative to its customers or
refund
the booking amount
after reasonable service charges, if supported and refunded by that
respective
service operators. The
user agrees that BL being an agent for facilitating the booking services
shall
not be responsible for
any such circumstances and the customers have to contact that service
provider
directly for any
further resolutions and refunds.
The User agrees that in situations due to any technical or other failure
in
BL,
services committed
earlier may not be provided or may involve substantial modification. In
such
cases, BL shall refund
the entire amount received from the customer for availing such services
minus
the applicable
cancellation, refund or other charges, which shall completely discharge
any
and
all liabilities of BL
against such non-provision of services or deficiencies. Additional
liabilities,
if any, shall be borne
by the User.
BL shall not be liable for delays or inabilities in performance or
nonperformance in whole or in
part of its obligations due to any causes that are not due to its acts
or
omissions and are beyond its
reasonable control, such as acts of God, fire, strikes, embargo, acts of
government, acts of terrorism
or other similar causes, problems at airlines, rails, buses, hotels or
transporters end. In such
event, the user affected will be promptly given notice as the situation
permits.
Without prejudice to whatever is stated above, the maximum liability on
part
of
BL arising under any
circumstances, in respect of any services offered on the site, shall be
limited
to the refund of total
amount received from the customer for availing the services less any
cancellation, refund or others
charges, as may be applicable. In no case the liability shall include
any
loss,
damage or additional
expense whatsoever beyond the amount charged by BL for its services.
In no event shall BL and/or its suppliers be liable for any direct,
indirect,
punitive, incidental,
special, consequential damages or any damages whatsoever including,
without
limitation, damages for
loss of use, data or profits, arising out of or in any way connected
with
the
use or performance of
the BL website(s) or any other channel . Neither shall BL be responsible
for
the
delay or inability to
use the BL websites or related services, the provision of or failure to
provide
services, or for any
information, software, products, services and related graphics obtained
through
the BL website(s), or
otherwise arising out of the use of the BL website(s), whether based on
contract, tort, negligence,
strict liability or otherwise.
BL is not responsible for any errors, omissions or representations on
any of
its
pages or on any
links or on any of the linked website pages.
SAFETY OF DATA DOWNLOADED
The User understands and agrees that any material and/or data
downloaded
or
otherwise obtained
through the use of the Service is done entirely at their own
discretion
and
risk and they will be
solely responsible for any damage to their computer systems or loss of
data
that results from the
download of such material and/or data.
Nevertheless, BL will always make its best endeavors to ensure that
the
content on its websites or
other information channels are free of any virus or such other
malwares.
FEEDBACK FROM CUSTOMER AND
SOLICITATION:
The customer is aware that BL provides various services like hotel
bookings,
car rentals, holidays
and would like to learn about them, to enhance his / her travel
experience.
The customer hereby specifically authorizes BL to contact the user
with
offers on various services
offered by it through direct mailers, e-mailers, telephone calls,
short
messaging services (SMS) or
any other medium, from time to time. In case that the customer
chooses
not
to be contacted, he / shall
write to BL for specific exclusion.
The customers are advised to read and understand the privacy policy
of
BL on
its website in
accordance of which BL contacts, solicits the user or shares the
user's
information.
PROPRIETARY RIGHTS
BL may provide the User with contents such as sound, photographs,
graphics, video or other material
contained in sponsor advertisements or information. This material
may
be
protected by copyrights,
trademarks, or other intellectual property rights and laws.
The User may use this material only as expressly authorized by BL
and
shall not copy, transmit or
create derivative works of such material without express
authorization.
The User acknowledges and agrees that he/she shall not upload
post,
reproduce, or distribute any
content on or through the Services that is protected by copyright
or
other
proprietary right of a
third party, without obtaining the written permission of the owner
of
such
right.
Any copyrighted or other proprietary content distributed with the
consent
of the owner must contain
the appropriate copyright or other proprietary rights notice. The
unauthorized submission or
distribution of copyrighted or other proprietary content is
illegal
and
could subject the User to
personal liability or criminal prosecution.
VISA OBLIGATIONS OF THE
USER
The travel bookings done by BL are subject to the applicable
requirements of Visa which are to be
obtained by the individual traveller. BL is not responsible for
any
issues, including inability to
travel, arising out of such Visa requirements and is also not
liable
to
refund for the untraveled
bookings due to any such reason.
PERSONAL AND
NON-COMMERCIAL
USE LIMITATION
Unless otherwise specified, the BL services are for the User's
personal and non - commercial use.
The User may not modify, copy, distribute, transmit, display,
perform,
reproduce, publish, license,
create derivative works from, transfer, or sell any
information,
software, products or services
obtained from the BL website(s) without the express written
approval
from BL.
INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless BL
and/or
its
affiliates, their websites and
their respective lawful successors and assigns from and
against
any
and all losses, liabilities,
claims, damages, costs and expenses (including reasonable
legal
fees
and disbursements in connection
therewith and interest chargeable thereon) asserted against
or
incurred by BL and/or its affiliates,
partner websites and their respective lawful successors and
assigns
that arise out of, result from, or
may be payable by virtue of, any breach or non-performance
of
any
representation, warranty, covenant
or agreement made or obligation to be performed by the User
pursuant
to this agreement.
The user shall be solely and exclusively liable for any
breach
of
any country specific rules and
regulations or general code of conduct and BL cannot be held
responsible for the same.
RIGHT TO REFUSE
BL at its sole discretion reserves the right to not to
accept
any
customer order without assigning any
reason thereof. Any contract to provide any service by BL
is
not
complete until full money towards the
service is received from the customer and accepted by BL.
Without prejudice to the other remedies available to BL
under
this
agreement, the TOS or under
applicable law, BL may limit the user's activity, or end
the
user's listing, warn other users of the
user's actions, immediately temporarily/indefinitely
suspend
or
terminate the user's registration,
and/or refuse to provide the user with access to the
website
if:
The user is in breach of this agreement, the TOS and/or
the
documents it incorporates by reference;
BL is unable to verify or authenticate any information
provided by
the user; or
BL believes that the user's actions may infringe on any
third
party rights or breach any applicable
law or otherwise result in any liability for the user,
other
users
of the website and/or BL.
BL may at any time in its sole discretion reinstate
suspended
users. Once the user have been
indefinitely suspended the user shall not register or
attempt
to
register with BL or use the website
in any manner whatsoever until such time that the user is
reinstated by BL.
Notwithstanding the foregoing, if the user breaches this
agreement, the TOS or the documents it
incorporates by reference, BL reserves the right to
recover
any
amounts due and owing by the user to
BL and/or the service provider and to take strict legal
action
as
BL deems necessary.
RIGHT TO CANCELLATION BY BL IN CASE OF INVALID INFORMATION
FROM
USER
The User expressly undertakes to provide to BL only
correct
and
valid information while requesting
for any services under this agreement, and not to make
any
misrepresentation of facts at all. Any
default on part of the User would vitiate this agreement
and
shall disentitle the User from availing
the services from BL.
In case BL discovers or has reasons to believe at any
time
during or after receiving a request for
services from the User that the request for services is
either
unauthorized or the information
provided by the User or any of them is not correct or
that
any
fact has been misrepresented by him, BL
in its sole discretion shall have the unrestricted right
to
take
any steps against the User(s),
including cancellation of the bookings, etc. without any
prior
intimation to the User. In such an
event, BL shall not be responsible or liable for any
loss or
damage that may be caused to the User or
any of them as a consequence of such cancellation of
booking
or
services.
The User unequivocally indemnifies BL of any such claim
or
liability and shall not hold BL
responsible for any loss or damage arising out of
measures
taken
by BL for safeguarding its own
interest and that of its genuine customers. This would
also
include BL denying/cancelling any bookings
on account of suspected fraud transactions.
INTERPRETATION NUMBER AND GENDER
The terms and conditions herein shall apply equally to
both
the singular and plural form of the terms
defined. Whenever the context may require, any pronoun
shall
include the corresponding masculine,
feminine and neuter form. The words "include",
"includes"
and
"including" shall be deemed to be
followed by the phrase "without limitation". Unless
the
context otherwise requires, the terms
"herein", "hereof", "hereto", 'hereunder" and words of
similar
import refer to this agreement as a
whole.
SEVERABILITY
If any provision of this agreement is determined to
be
invalid or unenforceable in whole or in part,
such invalidity or unenforceability shall attach
only to
such provision or part of such provision and
the remaining part of such provision and all other
provisions of this Agreement shall continue to be
in full force and effect.
HEADINGS
The headings and subheadings herein are included
for
convenience and identification only and are not
intended to describe, interpret, define or limit
the
scope, extent or intent of this agreement, terms
and conditions, notices, or the right to use this
website
by the User contained herein or any other
section or pages of BL Websites or its partner
websites or
any provision hereof in any manner
whatsoever.
In the event that any of the terms, conditions,
and
notices contained herein conflict with the
Additional Terms or other terms and guidelines
contained
within any particular BL website, then these
terms shall control.
RELATIONSHIP
None of the provisions of any agreement, terms
and
conditions, notices, or the right to use this
website by the User contained herein or any
other
section or pages of BL Websites or its partner
websites, shall be deemed to constitute a
partnership
between the User and BL and no party shall have
any authority to bind or shall be deemed to be
the
agent
of the other in any way.
UPDATION
OF
THE INFORMATION BY BL
User acknowledges that BL provides services
with
reasonable diligence and care. It endeavors
its
best to ensure that User does not face any
inconvenience. However, at some times, the
information,
software, products, and services included in
or
available through the BL websites or other
sales
channels and ad materials may include
inaccuracies
or
typographical errors which will be immediately
corrected as soon as BL notices them. Changes
are/may
be periodically made/added to the information
provided such. BL may make improvements and/or
changes
in the BL websites at any time without any
notice to the User. Any advice received except
through
an authorized representative of BL via the BL
websites should not be relied upon for any
decisions.
MODIFICATION
OF THESE TERMS OF USE
BL reserves the right to change the terms,
conditions, and notices under which the BL
websites
are
offered, including but not limited to the
charges.
The User is responsible for regularly
reviewing
these terms and conditions.
JURISDICTION
BL hereby expressly disclaims any implied
warranties imputed by the laws of any
jurisdiction
or
country other than those where it is
operating
its
offices. BL considers itself and intends
to be
subject to the jurisdiction only of the
courts
of
NCR of Delhi, India.
In cases of dispute the courts of Delhi
shall
have
exclusive jurisdiction in the matters
covered
under
the agreement.
RESPONSIBILITIES OF USER VIS-A-VIS THE
AGREEMENT
The User expressly agrees that use of
the
services is at their sole risk. To the
extent BL
acts only
as a booking agent on behalf of third
party
service providers, it shall not have any
liability
whatsoever for any aspect of the
standards
of
services provided by the service
providers.
In
no
circumstances shall BL be liable for the
services provided by the service
provider.
The
services are
provided on an "as is" and "as
available"
basis.
BL may change the features or
functionality
of
the
services at any time, in their sole
discretion,
without notice. BL expressly disclaims
all
warranties
of any kind, whether express or implied,
including, but not limited to the
implied
warranties of
merchantability, fitness for a
particular
purpose and non-infringement. No advice
or
information,
whether oral or written, which the User
obtains
from BL or through the services shall
create
any
warranty not expressly made herein or in
the
terms and conditions of the services. If
the
User does
not agree with any of the terms above,
they
are
advised not to read the material on any
of
the
BL
pages or otherwise use any of the
contents,
pages, information or any other material
provided by BL.
The sole and exclusive remedy of the
User in
case of disagreement, in whole or in
part,
of
the user
agreement, is to discontinue using the
services
after notifying BL in writing.
We as a merchant shall be under no
liability
whatsoever in respect of any loss or
damage
arising
directly or indirectly out of the
decline of
authorization for any Transaction, on
Account of
the
Cardholder having exceeded the preset
limit
mutually agreed by us with our acquiring
bank
from time to
time
INDEMNITY
The party shall indemnify and keep
each
other
indemnified against all losses or
claims
for
injuries
or damages whatsoever which may arise
out
or
in consequent of the execution of any
part(s)
of the work
under the agreement.
SPECIAL NOTE AND TERMS OF POLICY FOR
ONGC
EMPLOYEES
This Website / tool provided by M/s
Balmer
Lawrie Ltd. (Service provider) to be
used to
book air
ticket/s by the ONGC Employee for
self
and
her/his dependent family members
only.
By using or accessing the website /
mobile
site, mobile app and offline
channels,
the
User hereby
agrees with the terms of this Policy
and
the
contents therein mentioned
User understand and aware that this
booking
may not be considered to be an
official
booking and
there is no link of this booking
with
Organization.
User understands that ONGC merely
provides a
technology platform for booking of
services
and the
ultimate liability rests on the
respective
service provider and not ONGC. Thus
the
ultimate contract
of service is between User and
Service
Provider.
On receiving the registration
acceptance
mail, User will choose a password
and is
responsible for
maintaining the confidentiality of
the
password and the account. ONGC will
not
be
liable for any loss
that may be incurred by the User as
a
result
of unauthorized use of his password
or
account, either
with or without his knowledge. The
User
agrees that ONGC shall have no
liability
of
whatsoever nature
for Tickets booked through this
tool.
The User agrees to indemnify, defend
and
hold harmless ONGC and/or its
affiliates
and
assigns from and
against any and all losses,
liabilities,
claims, damages, costs and expenses
(including reasonable
legal fees and disbursements in
connection
therewith and interest chargeable
thereon)
asserted against
or incurred by ONGC and/or its
affiliates.